​1. Information We Collect

​To provide our active protection services, we collect the following types of information:

• Client Information: Name, business address, email, and phone number provided during the demo request or onboarding process.
• Service Data (Video & Audio): Live video feeds and audio data from your cameras and microphones for the purpose of active monitoring and "voice-down" deterrence.
• POS Transaction Data: Digital records of transactions, including aborted sales, safe drops, and coupon applications (specifically flagging entries under $0.75).
• Environmental Data: Information from integrated sensors, such as cooler temperatures and panic button triggers.

​2. How We Use Your Data

​We use the collected data strictly to provide and improve our security services:

• Real-Time Monitoring: Our human-verified monitoring team uses video and audio feeds to identify and deter criminal activity or safety hazards.
• Forensic Auditing: POS data is analyzed to identify internal theft patterns (e.g., aborted transactions or micro-coupon skimming).
• System Alerts: Sensor data is used to send immediate notifications regarding equipment failure or emergency situations.
• Legal Compliance: We ensure video data is retained for a minimum of 30 days to meet retail safety standards.

​3. Data Storage & Security

​We prioritize a "Local-First" (Edge Storage) model to enhance both privacy and efficiency:

• Local Storage: The vast majority of your high-definition video footage remains on your physical hardware at your business location. It is not constantly streamed to the cloud.
• Cloud Transmission: Only AI-flagged "events" (clips of suspicious activity or sensor alerts) are transmitted to our secure cloud servers for review and archival.
• Encryption: All data transmitted between your site and our monitoring hubs is encrypted using industry-standard protocols.

​4. Global Operations & Cross-Border Transfers

​AI Surveillance operates as a global team. By using our services, you acknowledge that:

• Monitoring Hubs: Live feeds and POS data may be accessed and reviewed by our authorized monitoring personnel located in India to provide 24/7 oversight.
• Access Controls: Our international team is subject to strict confidentiality agreements and access is limited strictly to the data required to perform security functions. No data is sold to third parties.

​5. Data Retention

• Standard Video: Retained locally for at least 30 days per Washington state guidelines, after which it is typically overwritten.
• Flagged Incidents: Video clips and POS audit reports associated with a specific alert or theft investigation are retained in our secure cloud until the matter is resolved or as required by law.

​6. Your Rights & Control

​As a client, you have the right to:

• Request a summary of the data we have collected regarding your business operations.
• Request the deletion of specific event clips (unless they are required for ongoing legal or law enforcement purposes).
• Review and update your contact and notification preferences at any time through our dashboard.

​7. Changes to This Policy

​We may update this Privacy Policy to reflect changes in technology or state regulations. All clients will be notified of significant changes via the email address on file.